Support

Last updated 5 August 2026

Need help with Beam Party? Email support@playbeam.party and include the device models you are using and what happened.

Connect a phone

1. Open Beam Party on Apple TV or Mac.
2. Scan the QR code to join. If you opened playbeam.party manually, enter the six-character code shown on the TV.
3. Choose a name and colour, allow motion, then aim your phone at the TV.

If a controller will not connect

• Check that both devices have a working internet connection.
• Reload the controller page and enter the current room code again.
• Allow motion access when the controller asks during setup.
• End the room and start a new one if the room code has expired.

Account and purchases

Beam Party has no accounts, subscriptions, advertising, or in-app purchases.